Heatherann Bal, DO

Family Medicine

Photo of Heatherann Bal

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
281 Ratings
110 Comments

Education

  • Medical School: Midwestern University, Glendale, AZ
  • Residency: Chief Resident, Honor Health Scottsdale Osborn, Scottsdale, AZ

Special Interests

Heatherann Bal, DO is a board certified family medicine physician who joined Abrazo in July 2017. Dr. Bal cares for patients over the age of six and manages manages acute illnesses as well as chronic conditions such as diabetes and high blood pressure. She has a passion for women’s health and offers comprehensive care ranging from routine physicals to in-office procedures. Dr. Bal emphasizes the importance of shared decision making with her patients, listens carefully to their needs, and uses evidence based medicine to help her patients reach their best health. Dr. Bal is a member of the American Academy of Family Physicians (AAFP).

Services

  • Diagnosis and management acute and chronic conditions
  • Comprehensive care for age six and up
  • Women’s health, gynecologic procedures, birth control
  • Minor office procedures, skin biopsies
  • Preventive medicine

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Friendliness/courtesy of Care provider
4.9
Likelihood of recommending Care provider
4.9
Care provider efforts to include in decisions
4.9
Care provider explanations of prob/condition
4.9
Care provider concern for questions/worries
4.9
Patients' confidence in Care provider
4.9
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
May 29, 2019
I find Dr Bal to be very knowledgeable, friendly, and through.
May 25, 2019
Always a good experience
May 24, 2019
everyone was friendly and courteous
May 24, 2019
I never wait long at all here.
May 24, 2019
Dr. Bal is fantastic! She never rushes through appointments and makes sure all concerns are addressed and understood. She has such a caring demeanor and takes the time to get to know you.
May 24, 2019
Eileen in registration always greets me by name and both ladies are always helpful and very caring. When I call on the phone it is always a very short wait time and I never feel as though I have inconvenienced anyone.
May 24, 2019
I have had many care providers over the years but Dr. Bal is by far the most caring and best provider I have ever had. She listens to my concerns and talks WITH me not AT me like many providers do. On many occasions she has taken extra time (like her personal lunch break) to finish paperwork for work or my disability providers and oversees my total care. I am so happy I found her and I referred my daughter and son-in-law to her as well.
May 24, 2019
That is one of the things I like about this clinic - they always run on time.
May 24, 2019
Nicole is amazing. She can tell by looking at me whether I am having a bad or good day physically. She will slow down her pace to accommodate me, listens carefully and is very caring.
May 22, 2019
efficient and professional
May 22, 2019
first appt with the doctor. she really took the time to find out about me. she asked alot of questions and answered all of mine.
May 22, 2019
efficient process. I did wait for Labcorp for about 15 min.
May 18, 2019
I walked in 15 minutes before my appt and the receptionist barks at me, "YOU WERE SUPPOSED TO BE HERE 30 MINUTES EARLY!" I said that I checked in online and answered a bunch of questions and it said you save time that way, so I thought that took the place of being here early. She said, "No! You still have to be here 30 minutes early!" I mentioned this to the doctor and the assistant, Nicole, said she overheard what had happened and said she would let the office manager know.
May 18, 2019
Dr. Bal was fantastic!
May 18, 2019
Nicole was very friendly, welcoming, and professional.
May 18, 2019
I would gladly recommend this practice if it weren't for the extremely rude receptionist, who needs some customer service training. Although, she may be better suited for a role in a back office where she never has to be in contact with the public.
May 17, 2019
Dr. Bal and the staff are the best! I have never had the attention or service with any doctor in my life, like I've gotten here. So thankful for these people.
May 17, 2019
I have recommended Dr. Bal and her staff to two people and they love her too.
May 17, 2019
Why the need to show two pieces of identification?
May 14, 2019
Excellent experience. What's nice is a personal connection with this doctor and staff, that I'm not just a number and rushed in and out. It was very easy peaking with Dr. Bal. I appreciate her attention to detail.
May 9, 2019
very nice staff
May 8, 2019
Dr Bal is awesome
May 6, 2019
Dr. Bal is a terrific person and her staff is second to none
May 2, 2019
I always leave this office feeling better. She listens and discusses everything in a way that puts you at ease.
May 2, 2019
She is always attentive and kind
May 1, 2019
Always tries to make you feel comfortable
Mar 14, 2019
I really like *Dr. Bal. She is concerned for my care and is good listener. Her approach is patient oriented.
Mar 13, 2019
Great staff!
Mar 13, 2019
My doctor has been nothing short of fantastic!
Mar 13, 2019
I did not wait long, happy with my experience!
Mar 12, 2019
Already have recommended to others!
Mar 12, 2019
great provider
Mar 12, 2019
love this practice
Mar 12, 2019
Heatherann Bal is terrific. I've recommended her to others.
Mar 10, 2019
great overall
Mar 10, 2019
great overall
Mar 10, 2019
great
Mar 8, 2019
I felt very comfortable with her, great bedside manners, and listened to all of my concerns
Mar 8, 2019
love this Dr she is definitely top notch
Mar 8, 2019
great staff and service
Mar 3, 2019
she is one of the best Drs I have ever seen.
Mar 3, 2019
she is very sweet
Feb 25, 2019
Dr. Bal is wonderful. She is the best dr we have had in a long time, and we do appreciate her listening to our concerns and the manner she has is so cheerful and friendly. She is delightful and takes the pain out of going to see her; unlike the dr we had previously. Thank you for Dr. Bal!
Feb 25, 2019
Nicole is Dr Bal's asst. She is so kind and considerate. Wheeled in wheelchair around office and out to car when appt. was finished. So appreciated the kindness.
Feb 24, 2019
Dr. Bal was very professional, caring and very knowledgeable.
Feb 21, 2019
Dr. Bal is amazing. She has the best bedside manner of any doctor I've been to and was extremely thorough, kind, and helpful. I was very pleased after my visit with her.
Feb 20, 2019
very professional.
Feb 19, 2019
Doctor Bal and staff are always pleasant and listen to my concerns about my health
Feb 19, 2019
Have already recommended two friends to Doctor Bal
Feb 18, 2019
Very pleasant, friendly, welcoming! The facility was clean, tidy and inviting.
Feb 18, 2019
Kind, knowledgeable, thorough, showed concern and understanding, enthusiastic to help
Feb 13, 2019
great experience in every way!
Feb 8, 2019
Dr Bal was professional, caring, and easy to talk to. She is an asset to your organization.
Jan 31, 2019
recommend Dr. Bal to everyone everyone there is attentive and informative
Jan 29, 2019
everyone was great 🙂 my doctor helped and listened to all my concerns
Jan 29, 2019
she was amazing I never have found a doctor listen to my concerns like her
Jan 28, 2019
Dr Heatheranne Bal is amoung the Best of Doctors I have had in all my 80 yrs!! Caring, thoughtful, listens and then explanes what she plans to do or what I need to do..& has a good sense of humor! I have been Very fortunate to meet her and be able to fit into her schedule.
Jan 24, 2019
Most of the time was taken up by me.....it took a while for me to complete all of the paperwork for a first time patient. Once that was turned in I was called within about 5 minutes to be taken into the exam rooms.
Jan 23, 2019
I love the experience every time I come. I feel so comfortable!!!! I love Dr. Ball
Jan 23, 2019
Dr. Bal was very kind yet professional and knowledgeable.
Jan 22, 2019
Dr Bal was professional, friendly and very comfortable to talk with.
Jan 18, 2019
Dr. Heatherann Bal made a great first impression! She relates and communicates well, is friendly and personable, competent, smart and efficient!
Jan 13, 2019
Dr Bal was excellent
Dec 29, 2018
my doctor and the staff were extremely excellent and they were really helpful...
Dec 29, 2018
my new doctor was wayyyyyyy better than my previous... she actually cares about her patients ..I could tell because she went out of her way to make a pain schedule and times of pain list , how awesome is that..
Dec 27, 2018
Dr. Ball and her assistant were so nice and I am so thankful.
Dec 27, 2018
I love the staff, doctor and this office
Dec 27, 2018
I am super happy with everthing
Dec 18, 2018
Dr. Bal is the most compassionate doctor I have ever had. We have just moved here and I am extremely satisfied with Dr. Bal
Dec 11, 2018
I felt a connection with Dr. Bal from the moment I saw her picture when I was researching new PCPs; the number of excellent ratings definitely didn't hurt either. It was confirmed when I met with her. She has a very warm and caring demeanor and I was comfortable immediately.
Dec 6, 2018
the staff is always pleasant and helpful
Dec 6, 2018
have recommended Dr. Bal to several other people. Best doctor I have ever had.
Dec 6, 2018
I love her assistant!!!! especially nice and respectful.
Dec 1, 2018
Dr. Bal is exceptionally lovely. She is caring and personable. Does not brush you off as unimportant as so many drs. do. We are so glad that we found her. We hope she does not move away or quit working. She is much too young to retire. Finding a dr that cares is so difficult.
Nov 28, 2018
good experience. Dr. Bal took time to make sure all my concerns were addressed.
Nov 27, 2018
she even scheduled my next appointment when the receptionist was busy
Nov 24, 2018
It was my first appointment with Dr Bal but I was very impressed with her demeanor and bedside manner. I haven't been established with a primary care doctor for awhile due to feeling like I couldn't find one who cared about me or would involve me in my care treatment. I don't get that feeling from Dr Bal and I'm excited to finally have a doctor who cares!
Nov 23, 2018
I usually have to wait longer. I'm very pleased that there is now a female doctor at this office.
Nov 22, 2018
Dr Bal is great. She was very patient and answered all my questions. She even asked background questions to ensure that I was getting all the medical support and attention needed. Dr Bal was able to request records from other health providers Ive had here in AZ and requested labs to have up to date information on my health. She is an amazing doctor and I feel fortunate to have been referred to her.
Nov 14, 2018
I always feel like Dr. Bal genuinely cares because she takes her time to meet with you.
Nov 9, 2018
Dr. Bal did a good job of finding out my problems and concerns. I have a subsequent visit scheduled and am sure that I will be as satisfied as this first visit. She seemed concerned about my problems and is willing to help me.
Oct 29, 2018
Dr. Bal is the best, she answers all your questions, and before you leave she makes sure you have all the information and the details. she is absolutely the best Family Doctor my husband and I dealt with by far.
Oct 21, 2018
Genuine on her part
Oct 19, 2018
first time with dr bal. very good experience
Oct 19, 2018
remembers details about me, which is rare, and always makes me feel better about my health than when I came in.
Oct 19, 2018
Great at her job, puts me at ease and comfortable
Oct 18, 2018
Dr. Bal is the best
Oct 16, 2018
Really felt comfortable & at ease with Dr. Bal.
Oct 16, 2018
Great experience, thank you.
Oct 9, 2018
I am very glad to have found Dr. Bal's office. everyone.is courteous and the doctor is very though. she is always attentive to what I have to say and is detailed in our visit.
Oct 9, 2018
Doc.Bal is excellent. I highly reccomend her. She has excellent knowledge as a doctor but still is compassionate and doesn't rush you out the door.
Oct 7, 2018
I am really happy I chose this Doctor, she was understanding and prompt to help when I was in distress. I am really glad that I chose this her, she is wonderful.
Oct 7, 2018
She was incredibly kind, I really like her.
Oct 3, 2018
was a very good and informative appointment.
Oct 3, 2018
felt very comfortable
Sep 27, 2018
I have never had a care provider, or team work so efficiently and collectively for me.... I appreciate the team so very much
Sep 20, 2018
best doctor I've been to,on top of everything ,,staff is great
Sep 12, 2018
Dr. Bal was very pleasant, listened well, explained things well, but was slightly rushed.
Sep 11, 2018
Dr. Bal is everything you want in a family doctor. I never leave there with concerns, or issues that she didn't explain thoroughly.
Sep 11, 2018
Dr. Bal always gets my children in and out quickly without lacking any of my questions about their health.
Sep 11, 2018
I have, and will continue to recommend Dr. Bal to friends anf family.
Sep 7, 2018
I just love Dr Bal! She is very attentive, listens to what you are saying and remembers more than what can just be in her notes. The office staff are also all very nice and easy to work with.
Aug 29, 2018
I had a very good experience and would ensure HeatherAnn Bal, DO is my doctor.
Aug 28, 2018
Dr. Bal -- fantastic!
Aug 25, 2018
excellent experience.very happy with Dr. Bal's knowledge and professionalism.
Aug 25, 2018
Dr. Bal was very thorough and gathered a lot of information during my initial visit
Aug 14, 2018
*Dr. Bal is stupendous!
Aug 14, 2018
Dr. Bal is absolutely fantastic!! She is genuinely concerned about my health, questions, and concerns. She doesn't make me feel rushed and never acts this way. She takes a seat and addresses me straight on. She acknowledges my questions as I am talking , smiling or head nodding , then repeating my concerns back. Because of this, I know she is listening. I just absolutely love her. A++!
Aug 14, 2018
She was very friendly but professional. She had to do an ear wash for me and she acted like it was the highlight of her day and not the tedious task that I am sure it really was. Loved her. A+
Aug 1, 2018
I plan to take my Grandchildren to see Dr. Bal.