Heatherann Bal, DO

Family Medicine

Photo of Heatherann Bal

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
326 Ratings
148 Comments

Education

  • Medical School: Midwestern University, Glendale, AZ
  • Residency: Chief Resident, Honor Health Scottsdale Osborn, Scottsdale, AZ

Special Interests

Heatherann Bal, DO is a board certified family medicine physician who joined Abrazo in July 2017. Dr. Bal cares for patients over the age of six and manages manages acute illnesses as well as chronic conditions such as diabetes and high blood pressure. She has a passion for women’s health and offers comprehensive care ranging from routine physicals to in-office procedures. Dr. Bal emphasizes the importance of shared decision making with her patients, listens carefully to their needs, and uses evidence based medicine to help her patients reach their best health. Dr. Bal is a member of the American Academy of Family Physicians (AAFP).

Services

  • Diagnosis and management acute and chronic conditions
  • Comprehensive care for age six and up
  • Women’s health, gynecologic procedures, birth control
  • Minor office procedures, skin biopsies
  • Preventive medicine

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
5
Friendliness/courtesy of Care provider
4.9
Likelihood of recommending Care provider
4.9
Care provider efforts to include in decisions
4.9
Care provider explanations of prob/condition
4.9
Care provider concern for questions/worries
4.9
Patients' confidence in Care provider
5
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Aug 15, 2019
very attentive and friendly.
Aug 15, 2019
Dr Bal is awesome. I hit the jackpot when I found her. She is so attentive and caring. I know I am in excellent hands.
Aug 15, 2019
Very good habits.
Aug 13, 2019
I love Dr. Bal she is fantastic and would recommend her to anyone. She really listens to you, not just sit there on her computer and type away. she interacts with you and ask questions as well. I feel she orders what is necessary and do process of elimination and not to do test just to do test. She is very caring and talks to you not at you.
Aug 13, 2019
If you don't go to this office you are missing out on a wonderful family oriented practice.
Aug 10, 2019
always very caring and helpful
Aug 9, 2019
The doctor is very kind.
Aug 9, 2019
She's really concerned with my health problem.
Aug 8, 2019
Professional and friendly
Aug 8, 2019
Took time to listen to my concerns and discuss in depth pro/con and plans of action. She was wonderful
Aug 6, 2019
Dr. Bal takes the time to listen and explain any concerns. She doesn't show any judgement
Aug 6, 2019
Dr. Bal is a wonderful provider!
Aug 6, 2019
I was very pleased with Dr. Bal
Aug 2, 2019
My wife and I feel so fortunate to have found Dr Bal when we moved here 2 years ago. She remembers little concerns that I have brought up. I feel as I am being well taken care of by this delightful and caring Doctor.
Aug 2, 2019
I have recommended Dr. Bal to several friends
Jul 27, 2019
the staff is efficient and fun
Jul 27, 2019
really like Dr Bal. she seems to genuinely care for her patient. is always looking for ways to improve my care, keeps very close tabs on my meds. So glad we made the change to Dr Bal.
Jul 27, 2019
Nicole is thorough and very friendly -
Jul 26, 2019
registration having to copy all ID cards at each appointment is wasteful and unnecessary
Jul 20, 2019
staff and dr are very professional and courteous.
Jul 19, 2019
love love love this office!!!! front seat is amazing our nurse Nicole is always good to my daughter, husband and I!!!! love Dr Bal she listens, let's me ask questions and gives us great medical advice.
Jul 19, 2019
always a a fast process
Jul 19, 2019
Nurse Nicole is my favorite. she's always having conversations with my 2 year old and keeps me in the conversation as well
Jul 18, 2019
Check-in gal was very friendly & helpful w/questions on new patient forms.
Jul 17, 2019
Good!
Jul 9, 2019
very pleasant experience
Jul 4, 2019
Not only is Dr. Bal and her assistant sensitive to me, they are like that with the entire family. They see one of us and always ask how the others are doing and if we need her/them for anything else. they take care of the family, not individuals. LOVE THEM!
Jun 29, 2019
I feel confident that my needs will be addressed and rectified.
Jun 29, 2019
I totally trust and adore Dr. Bal.
Jun 26, 2019
great experience
Jun 24, 2019
All good.
Jun 24, 2019
I like Dr. Bal.
Jun 20, 2019
I was looking for a health care partner and I found one in Dr. Bal. She was responsive and ready to help.
Jun 20, 2019
Dr Bal is amazing, everything you could ever want as a doctor. this last visit she blew me away and remembered something I mentioned in one of my first visits a LONG time ago.. proving how truly attentive she is.
Jun 20, 2019
I would and have recommended Dr Bal to friends and family
Jun 19, 2019
Dr. Bal is easy to speak with because she always shows concern and cares for my well being.
Jun 15, 2019
excellent so glad I found dr bal
Jun 15, 2019
already have recommended dr bal
Jun 10, 2019
Everyone is cordial and helpful
Jun 10, 2019
Dr. Bal is wonderful. She actually listens to patients. She explains things so that they are understandable. I have recommended her to other people because I think she is exceptional.
Jun 10, 2019
Dr. Bal's assistant is wonderful. Very kind and thoughtful. Her name is Nicole and we are always happy to see her.
Jun 10, 2019
It is nice that drs can relay test results on the computer. I have no understanding whatsoever what the numbers and symbols mean, so they are lost on me. I don't know how necessary it is for me to receive them.
Jun 9, 2019
always friendly
Jun 7, 2019
very friendly and helpful
Jun 7, 2019
she listens and is genuine awesome doctor.
Jun 7, 2019
The woman I dealt with at the registration area was not very friendly and very "short" with me. This is not the first time I have been treated like this with her. If I was a first time patient, I would be very turned off by this initial person.
Jun 7, 2019
Dr. Bal is the first doctor in a very long time who is willing to take the time to talk to me and my family. We never feel rushed and she offers her insight, provides options, and we feel she truly cares about her patients. I have already recommended her to 2 of my friends. She is an outstanding doctor.
Jun 7, 2019
Nicole is amazing. She is extremely kind and personable. She is knowledgeable and always listens to concerns.
Jun 6, 2019
excellent
Jun 6, 2019
excellent
Jun 6, 2019
excellent
Jun 6, 2019
excellent
Jun 6, 2019
excellent
Jun 6, 2019
excellent
Jun 5, 2019
had to wait for the lab person over 15 minutes
Jun 4, 2019
We were very impressed by the staff as well as the service we received. When we met with Dr Bal, we felt very comfortable.
Jun 4, 2019
I was very impressed with Dr Bal, very nice lady. She did give me an impression that she would be willing to listen to me about any concerns I might have in the future. I was highly impressed to see that the doctor was understanding on how I have to pay for services upfront due to my deductible being extremely high.
Jun 4, 2019
Very good service
Jun 4, 2019
NA was very nice
Jun 3, 2019
Dr Bal's schedule was very busy for the next 2 wks. So I asked if they had a call list - she said "yes" & put me on it . I was called a short time later because they had a cancellation. Yeah! Thank you for your consideration.
Jun 3, 2019
Dr Bal is the kindest and most professional Doctor I've encounter in my 81 yrs!!
Jun 3, 2019
Nicole is always helpful, friendly and professional.
Jun 2, 2019
First time seeing Dr Bal. Liked her very much and i suggested my daughter go to her too.
Jun 2, 2019
my daughter has an appointment with Dr Bal July
Jun 1, 2019
Dr. Bal has a way about her that immediately makes you feel very welcome. Throughout the exam she listens, she makes suggestions on your care, and she always leaves you feeling that you might just be her "only patient"!
Jun 1, 2019
Nicole and Dr. Bal make a very good team. I always feel comfortable with both of them.
May 31, 2019
Welcoming and professional staff. Assistant to Dr. Bal (Nicole) was very welcoming, pleasant to deal with and very professional
May 31, 2019
Dr. Bal actually spent time with me and answered all of my questions. She listened and provided suggestions and next course of action
May 31, 2019
Nicole is very knowledgeable and a pleasure to deal with
May 29, 2019
I find Dr Bal to be very knowledgeable, friendly, and through.
May 25, 2019
Always a good experience
May 24, 2019
everyone was friendly and courteous
May 24, 2019
I never wait long at all here.
May 24, 2019
Dr. Bal is fantastic! She never rushes through appointments and makes sure all concerns are addressed and understood. She has such a caring demeanor and takes the time to get to know you.
May 24, 2019
Eileen in registration always greets me by name and both ladies are always helpful and very caring. When I call on the phone it is always a very short wait time and I never feel as though I have inconvenienced anyone.
May 24, 2019
I have had many care providers over the years but Dr. Bal is by far the most caring and best provider I have ever had. She listens to my concerns and talks WITH me not AT me like many providers do. On many occasions she has taken extra time (like her personal lunch break) to finish paperwork for work or my disability providers and oversees my total care. I am so happy I found her and I referred my daughter and son-in-law to her as well.
May 24, 2019
That is one of the things I like about this clinic - they always run on time.
May 24, 2019
Nicole is amazing. She can tell by looking at me whether I am having a bad or good day physically. She will slow down her pace to accommodate me, listens carefully and is very caring.
May 22, 2019
efficient and professional
May 22, 2019
first appt with the doctor. she really took the time to find out about me. she asked alot of questions and answered all of mine.
May 22, 2019
efficient process. I did wait for Labcorp for about 15 min.
May 18, 2019
I walked in 15 minutes before my appt and the receptionist barks at me, "YOU WERE SUPPOSED TO BE HERE 30 MINUTES EARLY!" I said that I checked in online and answered a bunch of questions and it said you save time that way, so I thought that took the place of being here early. She said, "No! You still have to be here 30 minutes early!" I mentioned this to the doctor and the assistant, Nicole, said she overheard what had happened and said she would let the office manager know.
May 18, 2019
Dr. Bal was fantastic!
May 18, 2019
Nicole was very friendly, welcoming, and professional.
May 18, 2019
I would gladly recommend this practice if it weren't for the extremely rude receptionist, who needs some customer service training. Although, she may be better suited for a role in a back office where she never has to be in contact with the public.
May 17, 2019
Dr. Bal and the staff are the best! I have never had the attention or service with any doctor in my life, like I've gotten here. So thankful for these people.
May 17, 2019
I have recommended Dr. Bal and her staff to two people and they love her too.
May 17, 2019
Why the need to show two pieces of identification?
May 14, 2019
Excellent experience. What's nice is a personal connection with this doctor and staff, that I'm not just a number and rushed in and out. It was very easy peaking with Dr. Bal. I appreciate her attention to detail.
May 9, 2019
very nice staff
May 8, 2019
Dr Bal is awesome
May 6, 2019
Dr. Bal is a terrific person and her staff is second to none
May 2, 2019
I always leave this office feeling better. She listens and discusses everything in a way that puts you at ease.
May 2, 2019
She is always attentive and kind
May 1, 2019
Always tries to make you feel comfortable
Mar 14, 2019
I really like *Dr. Bal. She is concerned for my care and is good listener. Her approach is patient oriented.
Mar 13, 2019
Great staff!
Mar 13, 2019
My doctor has been nothing short of fantastic!
Mar 13, 2019
I did not wait long, happy with my experience!
Mar 12, 2019
Already have recommended to others!
Mar 12, 2019
great provider
Mar 12, 2019
love this practice
Mar 12, 2019
Heatherann Bal is terrific. I've recommended her to others.
Mar 10, 2019
great overall
Mar 10, 2019
great overall
Mar 10, 2019
great
Mar 8, 2019
I felt very comfortable with her, great bedside manners, and listened to all of my concerns
Mar 8, 2019
love this Dr she is definitely top notch
Mar 8, 2019
great staff and service
Mar 3, 2019
she is one of the best Drs I have ever seen.
Mar 3, 2019
she is very sweet
Feb 25, 2019
Dr. Bal is wonderful. She is the best dr we have had in a long time, and we do appreciate her listening to our concerns and the manner she has is so cheerful and friendly. She is delightful and takes the pain out of going to see her; unlike the dr we had previously. Thank you for Dr. Bal!
Feb 25, 2019
Nicole is Dr Bal's asst. She is so kind and considerate. Wheeled in wheelchair around office and out to car when appt. was finished. So appreciated the kindness.
Feb 24, 2019
Dr. Bal was very professional, caring and very knowledgeable.
Feb 21, 2019
Dr. Bal is amazing. She has the best bedside manner of any doctor I've been to and was extremely thorough, kind, and helpful. I was very pleased after my visit with her.
Feb 20, 2019
very professional.
Feb 19, 2019
Doctor Bal and staff are always pleasant and listen to my concerns about my health
Feb 19, 2019
Have already recommended two friends to Doctor Bal
Feb 18, 2019
Very pleasant, friendly, welcoming! The facility was clean, tidy and inviting.
Feb 18, 2019
Kind, knowledgeable, thorough, showed concern and understanding, enthusiastic to help
Feb 13, 2019
great experience in every way!
Feb 8, 2019
Dr Bal was professional, caring, and easy to talk to. She is an asset to your organization.
Jan 31, 2019
recommend Dr. Bal to everyone everyone there is attentive and informative
Jan 29, 2019
everyone was great 🙂 my doctor helped and listened to all my concerns
Jan 29, 2019
she was amazing I never have found a doctor listen to my concerns like her
Jan 28, 2019
Dr Heatheranne Bal is amoung the Best of Doctors I have had in all my 80 yrs!! Caring, thoughtful, listens and then explanes what she plans to do or what I need to do..& has a good sense of humor! I have been Very fortunate to meet her and be able to fit into her schedule.
Jan 24, 2019
Most of the time was taken up by me.....it took a while for me to complete all of the paperwork for a first time patient. Once that was turned in I was called within about 5 minutes to be taken into the exam rooms.
Jan 23, 2019
I love the experience every time I come. I feel so comfortable!!!! I love Dr. Ball
Jan 23, 2019
Dr. Bal was very kind yet professional and knowledgeable.
Jan 22, 2019
Dr Bal was professional, friendly and very comfortable to talk with.
Jan 18, 2019
Dr. Heatherann Bal made a great first impression! She relates and communicates well, is friendly and personable, competent, smart and efficient!
Jan 13, 2019
Dr Bal was excellent
Dec 29, 2018
my doctor and the staff were extremely excellent and they were really helpful...
Dec 29, 2018
my new doctor was wayyyyyyy better than my previous... she actually cares about her patients ..I could tell because she went out of her way to make a pain schedule and times of pain list , how awesome is that..
Dec 27, 2018
Dr. Ball and her assistant were so nice and I am so thankful.
Dec 27, 2018
I love the staff, doctor and this office
Dec 27, 2018
I am super happy with everthing
Dec 18, 2018
Dr. Bal is the most compassionate doctor I have ever had. We have just moved here and I am extremely satisfied with Dr. Bal
Dec 11, 2018
I felt a connection with Dr. Bal from the moment I saw her picture when I was researching new PCPs; the number of excellent ratings definitely didn't hurt either. It was confirmed when I met with her. She has a very warm and caring demeanor and I was comfortable immediately.
Dec 6, 2018
the staff is always pleasant and helpful
Dec 6, 2018
have recommended Dr. Bal to several other people. Best doctor I have ever had.
Dec 6, 2018
I love her assistant!!!! especially nice and respectful.
Dec 1, 2018
Dr. Bal is exceptionally lovely. She is caring and personable. Does not brush you off as unimportant as so many drs. do. We are so glad that we found her. We hope she does not move away or quit working. She is much too young to retire. Finding a dr that cares is so difficult.
Nov 28, 2018
good experience. Dr. Bal took time to make sure all my concerns were addressed.
Nov 27, 2018
she even scheduled my next appointment when the receptionist was busy
Nov 24, 2018
It was my first appointment with Dr Bal but I was very impressed with her demeanor and bedside manner. I haven't been established with a primary care doctor for awhile due to feeling like I couldn't find one who cared about me or would involve me in my care treatment. I don't get that feeling from Dr Bal and I'm excited to finally have a doctor who cares!
Nov 23, 2018
I usually have to wait longer. I'm very pleased that there is now a female doctor at this office.
Nov 22, 2018
Dr Bal is great. She was very patient and answered all my questions. She even asked background questions to ensure that I was getting all the medical support and attention needed. Dr Bal was able to request records from other health providers Ive had here in AZ and requested labs to have up to date information on my health. She is an amazing doctor and I feel fortunate to have been referred to her.